Puppy class terms and conditions:

Maddie’s Pawfect Pooches Terms and Conditions

By making a booking, you acknowledge that you have read, understood and fully accept the terms and conditions as detailed below:

Bookings

Once payment has been made, we will send you confirmation of your booking. Thiswill confirm payment, start date, and give any other information you will need.
It is the client’s responsibility to ensure they attend on the correct date, time andplace for the classes according to the tutor’s instructions.
Booking confirms your attendance for the five-week course. Please make every effortto attend each week. If you are unable to attend, please let your tutor know as soon as possible via email: Maddiespawfectpooches@gmail.com or mobile 07773856696

Fees and Prices:

The full course fee must be paid in advance of joining the class via BACS (please see bottom of Terms and Conditions pages for payment details) Space on the classis limited up to five so please book early to avoid disappointment. • Price advertised at time of booking applies
Price advertised at time of booking applies

Training Class Attendance:

Our courses consist of 5 weekly classes. For optimum results, we hope that you will attend all the classes and complete the course.
To make the most of the classes and achieve optimal results, many short daily

training sessions at home are favourable to allow you and your puppy to practise the

techniques and lessons prior to the next class.
Puppies MUST HAVE had both DHP vaccines. Your vet will advise when it is safe for

your puppy to attend. If you are unsure about vaccinations please consult your vet directly. This is for the safety of your puppy and therefore no exceptions can be made. It is your responsibility to have your puppy vaccinated.
Only puppies between the ages of 10 to 23 weeks on the start of the course will be accepted into puppy training classes.
Occasionally, we may find that a class environment does not suit a puppy or owner. Full discussion concerning the best way to proceed will be undertaken at this point.
All children must be under the supervision of a responsible adult who must agree to prevent them from disturbing the process of learning during the class. Tutors reservethe right to ask disruptive children not to attend future classes. To avoid puppiesbecoming over stimulated, please limit the amount of family members attending to amaximum of 3.
Although we make every effort to allow your puppy to play with other suitable puppies

in the class for short periods, we cannot guarantee the right mix of puppies on every

course for this to be done safely.
We make every effort to ensure safety of both clients and puppies during the classes.

By making a booking, you are accepting that participating in an activity with puppies, children and adults poses a risk of injury to yourself and your puppy. You also agree to make any person who accompanies you to the class aware that they are also there at their own risk.
Missed classes cannot be taken by joining another group run by the tutor at the appropriate time as there may not be spare places and it is disruptive to the other group to have an unfamiliar puppy join part-way through the course.
Maddie’s Pawfect Pooches puppy classes method of training relies heavily on rewards with food treats. Although we will have some treats available at the class, it is important to bring with you a supply of tasty, smelly food treats that your puppy will work hard for and is used to eating (please see adjoining information sheet for further information).

Training Class / Premises Rules:

All puppies must remain on lead and kept away from contact with other puppieswithin the premises unless specifically instructed by the tutor.
All instances of accident or injury must be reported to the tutor at the time they

occurred.
Well-fitted harnesses and/or collars and a lead must be used in class at all times.
Flexi leads are not permitted in class to avoid injury to others.
Head collars are not permitted in class to avoid injury to the puppy’s neck and to

avoid distraction during training.
The following items are NOT PERMITTED in puppy classes under any

circumstances: choker chains and/or check chains of any description; electronic training collars including citronella; any other device that causes discomfort, pain or fear to the puppy; prong or pinch collars; any equipment that the trainer deems unacceptable.
The use of physical force and punishment-based training techniques are not permitted in puppy class.

Digital Materials, Video Footage and Recordings:

All puppy class online videos are the intellectual property of Maddie’s PawfectPooches and are not to be recorded or reproduced in any way. It is not appropriate tofilm tutors, other attendees, their families or their puppies either in classes. In light ofthis, all filming is prohibited.
In sending any digital materials i.e. photographic images and/or videos to your puppy class tutor, you give permission for Maddie’s Pawfect Pooches to use these materials for teaching and marketing purposes.

Refunds and Cancellations:

Because we operate our classes using a very low tutor: puppy ratio, refunds will not be given for any cancellations unless the place can be filled by another client ounless at least 14 DAYS NOTICE is given. There are no exceptions. Failure to notifyus of a cancellation within this time frame will result in no refund
There will be no partial refunds for missed classes.
If a class has to be cancelled due to extraordinary circumstances beyond our control

(such as weather that prohibits travel safety or tutor illness), every effort will be made to provide an alternative class date, if this is not possible, you will receive a refund for that session date.

BACS PAYMENT DETAILS:
Name: Madeleine Woodham (business account)
Sort code: 60-83-71
Account number: 79851257
Please quote your class day i.e Sun or Mon and your Ini:al and Surname as a reference